“We’re working on it.”
“It’s on our roadmap.”
“Thanks for making us aware of the issue.”
“We’re working towards providing closed captions.”
This is just some of the BS told to deaf and hard of hearing Canadians when it comes to the lack of closed captions in online content on Canada. It’s been going on for years. In June of 2012, I received an email from CTV’s Executive Producer Mark Sikstrom:
After 6 years and 9 months CTV still does a terrible job of close captioning online news videos. Often there a no close captions, or they reuse live captions without cleaning up the mistakes.
Space.ca wants to thank me for letting them know about the “closed captioning issues” on their site. Almost 6 months later, they still haven’t ‘solved the issues’. It took me one day to figure out how to make online Closed Captions work on OS X, Windows 8 & 10, Windows 8 Mobile, Android, and iOS.
For weeks, they advertised a new show, “The Expanse”, and that you could preview the first two episodes online at their website. Except there’s no closed captions, so deaf and hard of hearing Canadians are screwed. The sad part? Syfy, the producers of this series also has this show on syfy.com, and it’s closed captioned (but only available to to watch if you’re in the US). Almost 6 weeks later (as of this posting date), and there’s still no closed captions on the episodes on Canada’s Space.ca.
Telus has been telling me about how they’re ‘working on it’ as well, when it comes to close captioning live streaming television in their Optik TV Go app. I’ve asked about this several times over the years:
Still no closed captions for their live streaming tv on their app.
Every time a broadcaster or telecom tells me, “They are working on it!”, I always think of this scene from the movie Shooter:
“Working on it” is the new version of, “The check is in the mail.”
Time to end the BS, and #GetCaptioning.